Help using the app
Login issues, something looks wrong, bookings or messages. We'll help you sort it out.
- Trouble signing in
- Wrong or missing information on screen
- Problems with booking or messaging
Shamsieh Education
Contact us
Welcome! Here you'll find quick ways to reach us and a short form when you need the team. Don't hesitate to write.
Support hours
Sunday to Thursday, 9:00 AM to 3:00 PM (Jordan time)
How can we help?
Pick what fits you. We'll open the right form (general message or institution request) with helpful defaults.
Schools & institutions
Add or update an institution, fix listing data, or get help using the platform on behalf of your organization.
- Please include: institution name, address, type (school, university, center…), your name, and a phone number.
Ideas & feedback
We love suggestions. Tell us what would make Shamsieh better for you.
Something’s broken?
If the app misbehaves, tell us what you were doing and what you expected. It helps us fix it faster.
Talk to us directly
Prefer another channel? Use one of these during support hours.
In-app chat
Fastest option while we’re online.
Usually within a few minutes during support hours.
Questions or follow-up on a request.
We reply during support hours.
+962 77 599 9907
Best for longer questions or attachments.
We aim to reply within one business day.